Get in Touch with RoamReady Insights
We're here to help you prepare smarter and connect faster for your international travels. Whether you have a question about eSIMs, need clarification on our guides, or simply want to provide feedback, please don't hesitate to reach out.
- Email Address:
- [email protected]
- Phone Number:
- +971 4 321 6784
- Our Office Location:
- Office 1205, Jumeirah Bay X2, Cluster X, JLT, Dubai
Important Note:
RoamReady Insights is an online information service and advisory platform. We provide guidance and insights on choosing the right eSIM for travel. This is not an emergency service. For urgent connectivity issues, such as an eSIM not activating or a network problem, please contact your mobile carrier or eSIM provider directly, as they are equipped to offer real-time technical support.
Send Us an Inquiry
Use the form below for general inquiries, feedback, or suggestions. We aim to respond to all messages within 2-3 business days. Please provide as much detail as possible to help us assist you effectively.
Complaints and Escalation
While we strive to provide accurate and helpful information, we understand that sometimes concerns may arise. If you have a complaint regarding our content, services, or interactions with our platform, please follow these steps for resolution.
- How to Submit a Complaint:
-
Please send an email to [email protected] with the subject line "Complaint - [Your Name]". In your email, please include the following information:
- Your full name and contact information.
- A detailed description of the complaint, including specific dates, articles, or interactions if applicable.
- Any relevant supporting documentation or screenshots.
- What resolution you are seeking.
- Acknowledgment and Initial Response:
- We will acknowledge receipt of your complaint within 2 business days. Our team will then review the details and may contact you for further clarification if needed.
- Resolution Timeframe:
- We aim to provide a substantive response or resolution within 10 business days. For more complex issues, we will keep you informed of our progress and any revised timelines.
- Escalation Process:
- If you are not satisfied with the initial resolution, you may request an escalation of your complaint. Please reply to our response stating your reasons for dissatisfaction and request a review by a senior member of our team. This will initiate a further review, and you will receive a final response within an additional 5 business days.
Your feedback is valuable to us, and we are committed to addressing all complaints fairly and promptly.